On Business, Agency, and Whitelabel plans you can get direct file access to a site over SFTP — for developers who want to work with the site's files directly rather than only through the CMS/Claude.
Enable it
- Open the site in your dashboard.
- In the SFTP / file access section, click Enable.
- You'll get the host, port, username, and a password shown once — copy it then. Re-enabling rotates the password.
Connect with any SFTP client (Cyberduck, FileZip, sftp on the command line) using those details.
What it is (and isn't)
- It's a chrooted, locked-down SFTP login scoped to that one site's web root — you can't see other tenants' files or the rest of the server. It's a WP-Engine-style, sandboxed environment: file access for people who know what they're doing, without exposing the box.
- It's SFTP (file transfer), not a full shell — it's for managing the site's files.
- Lower plans (Free, Starter) manage content through the CMS and Claude instead; SFTP is a paid-tier feature for hands-on developers.
Notes
- The per-install disk is capped for stability, so SFTP isn't a place to park large archives — use the managed storage / Devani CDN for media.
- Disable it again anytime from the same section; that immediately revokes the login.